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Need Help? Ask Our Pet Experts!
WhatsApp @ 9138 9922
Email: leices@singnet.com.sg
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Frequently Asked Questions
Delivery
Delivery Charges:
Enjoy free delivery on orders of S$80 and above. For orders below S$80, a delivery fee of S$15 will apply and will be added at checkout.
Delivery timeline
Orders arrive within 7 working days. If an item is unavailable, we’ll contact you immediately.
Do you provide international shipping?
At the moment, we only deliver within Singapore and do not offer international shipping.
Can I walk in or pick up my order?
We currently don’t have physical stores, so walk-ins and self-collection are not available.
Orders
Order Confirmation
You’ll get an email with your order reference as confirmation. If there’s an issue, we’ll contact you by phone
Out of Stock Items
If a product is unavailable, we’ll contact you with the expected wait or offer alternatives.
Order issues?
Need help with our website? Contact us via WhatsApp: 9138 9922
Exchange Policy
Exchange Policy
Please check your items on delivery to ensure they are correct and undamaged.
What if my items have issues?
Notify us within 7 days via leices@singnet.com.sg. We’ll exchange damaged, defective, expired, or incorrect items.
Exchange Process
Items must be unused, in original condition, and accompanied by your order reference. We’ll arrange collection and replacement promptly.
Refund
What if the item I ordered is out of stock?
No worries! If an item is unavailable, we’ll contact you right away. You can choose a refund, wait for it to be restocked, or pick an alternative product—we’ll handle any price differences for you.
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