At Lei Ces, we are committed to ensuring that all customers receive products in good condition and safe for their pets. Due to hygiene and safety considerations, returns are accepted only under specific conditions.

1. Eligibility for Returns or Exchanges ✅

Returns or exchanges are accepted if:

• The wrong item was delivered
• The item arrived damaged during delivery
• The item is defective upon arrival
• Items are missing from the order

Customers must notify us within 3 days of receiving the order and provide clear photos or videos for verification.

2. Non-Returnable Items 🚫

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Opened pet food or treats
• Opened supplements
• Used grooming products
• Worn harnesses, collars, or apparel
• Items without original packaging
• Clearance, promotional, or discounted items (unless defective)
• Change-of-mind purchases

This ensures all customers receive safe and uncontaminated products.

3. Refund Process 💳

Once the returned item has been inspected and approved:

• Refunds will be processed within 5–7 working days
• Refunds will be issued via the original payment method where possible
• Shipping fees are non-refundable unless the return is due to an incorrect or defective item

4. Damaged or Incorrect Orders 📦

If your order arrives damaged or incorrect:

Please contact us within 3 days of delivery with:

• Order number
• Photos of the item received
• Photos of packaging (if applicable)

We will arrange a replacement or refund accordingly.

5. Contact Information 📩

For return or refund requests, please contact:

Lei Ces Customer Support
Hotline: +65 8082 0672
Website: www.lei-ces.com

6. Pet Food & Supplement Advisory

As pet food and supplements are consumable products, we are unable to accept returns once opened.
If your pet has medical conditions or dietary sensitivities, we recommend consulting your veterinarian before purchase. Our team is happy to assist with product selection prior to ordering.